سياسة الاسترجاع

We do not offer returns or refunds on international orders due to customs, duties, import requirements, and the complications and costs associated with international returns and shipments. All international sales are final.

Before placing an order, customers are responsible for reviewing the product details, including the color, size, measurements, and other available information.

Please note that dress colors may appear different in person than they do in photographs due to lighting, photography, screen settings, and other factors.

A difference in color caused by lighting, photography, or screen display is not considered a defect and is not eligible for a return or refund.

U.S. Orders

For orders shipped within the United States, we only accept a return or refund request in the following circumstances:

• The wrong color was sent — meaning the color received does not match the color that was ordered.

• The wrong size was sent — meaning the size received does not match the size that was ordered.

• The dress arrived damaged or defective.

These are the only circumstances in which a U.S. order may be eligible for a return or refund.

A difference in the appearance of a dress color due to lighting, photography, screen settings, or normal variations in real life is not considered the wrong color and is not eligible for a return or refund.

Reporting an Issue

Customers must inspect their order immediately upon receiving it.

Any issue, including damage, a defect, the wrong color, or the wrong size, must be reported immediately after the order is received. Issues reported later may not be accepted.

When reporting damage or a defect, customers must provide clear photographic or video evidence showing the issue. We may request additional evidence or information when necessary to determine whether the issue occurred before or during delivery.

We reserve the right to determine whether an item qualifies for a return or refund based on the evidence provided.

Items that have been worn, used, altered, washed, damaged after delivery, or otherwise changed by the customer may not be eligible for a return or refund.

Color Disclaimer

Please carefully review the color of the dress before placing your order.

Due to lighting conditions, photography, screen settings, and other factors, the actual color of a dress may appear somewhat different in person than it appears in photographs. This is normal and does not constitute a defect, wrong item, or valid reason for a return or refund.

By placing an order, the customer acknowledges and accepts this possibility.

Refunds

If a U.S. order is determined to qualify for a refund, we will notify you after reviewing the reported issue and any evidence provided.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.